Privacy Policy & Terms and Conditions

1. Company Information

These Terms and Conditions govern your use of SMS/text messaging communications provided by EPL Plastics Inc. (“EPL Plastics,” “we,” “us,” or “our”), operating at eplplastics.ca.

By opting in to receive text messages from EPL Plastics, you agree to these Terms and Conditions in full.

2. SMS Messaging Program

EPL Plastics operates an SMS/text messaging program to communicate with customers and contacts regarding order updates, service inquiries, and company notifications.

By providing your mobile phone number and opting in to our SMS program, you consent to receive text messages from EPL Plastics at the phone number you provide.

3. Pricing Disclosure

Message and data rates may apply. EPL Plastics does not charge for SMS messages; however, your mobile carrier may charge standard messaging and data rates. Please contact your mobile carrier for details about your plan.

4. Message Frequency

Message frequency may vary. You may receive messages related to order confirmations, service updates, and other business communications. The volume of messages will depend on your interactions with EPL Plastics.

5. How to Opt Out

You may opt out of receiving SMS messages from EPL Plastics at any time. To unsubscribe, reply STOP to any text message you receive from us. After texting STOP, you will receive a final confirmation message and no further messages will be sent to your number.

You may also contact us directly at info@eplplastics.ca to request removal from our SMS communications list.

6. Customer Support

If you need assistance with our SMS messaging program or have any questions, you have two options:

• Reply HELP to any text message to receive help and support information.
• Email us at info@eplplastics.ca — a member of our team will respond as soon as possible.

7. Modifications to These Terms

EPL Plastics reserves the right to modify these Terms and Conditions at any time. Continued use of our SMS services after any changes constitutes your acceptance of the revised terms.

1. Introduction

EPL Plastics Inc. is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information, including information collected through our SMS messaging program.

By interacting with EPL Plastics and opting in to our SMS communications, you acknowledge and agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Contact information: Your name, email address, phone number, and mailing address when you provide them to us.
• SMS opt-in data: Your mobile phone number and consent status when you opt in to receive text messages from us.
• Communications data: Records of messages sent and received through our SMS program.
• Usage data: Information about how you interact with our website, including pages visited and actions taken.

3. How We Use Your Information

We use the information we collect to:

• Send you SMS messages you have opted in to receive, including order updates and service communications.
• Respond to your inquiries and provide customer support.
• Improve our services and website experience.
• Comply with legal and regulatory obligations.

4. SMS Data — No Sharing with Third Parties

No mobile information will be shared or sold with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

EPL Plastics does not sell, rent, trade, or otherwise transfer your mobile phone number or SMS opt-in consent to outside parties.

5. Data Sharing & Disclosure

We do not sell or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: Trusted vendors who assist us in operating our business, bound by confidentiality agreements and prohibited from using your data for their own marketing purposes.
• Legal compliance: When required by applicable law, regulation, or legal process.
• Business transfers: In connection with a merger, acquisition, or sale of business assets, with appropriate privacy protections maintained.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While no method of transmission over the internet is 100% secure, we take the protection of your data seriously.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your data is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data.
• Withdraw consent for SMS communications at any time by replying STOP.

To exercise any of these rights, please contact us at info@eplplastics.ca.

9. Cookies & Website Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather usage analytics. You may control cookie settings through your browser preferences.

10. Changes to This Privacy Policy

EPL Plastics may update this Privacy Policy from time to time. We will indicate the date of the most recent update at the top of this page. Continued use of our services after any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, please contact us:

• Email: info@eplplastics.ca
• Website: eplplastics.ca